Service agreement

Our service agreement with you:-

1.   Sold On Styling provides services to prepare your property for sale. This includes styling of your property inside and outside. We will provide you with a quote (or have already done so), which outlines what we will do to prepare your property for sale and our estimation of the costs.

2.    If at any time your circumstances have changed and you require different services from us, we can, by mutual consent, alter any of the services to your specifications.

3.    We will keep any information we receive confidential between us. We agree not to remove confidential information from your possession without your consent and we will not disclose any of your confidential information to anyone else.

4.    If the property is not thoroughly cleaned prior to styling, we reserve the right to reschedule styling to a date that is acceptable to our schedule.

5.    From time to time we may recommend you engage someone else to provide you with additional services, for instance, for rubbish removal, furniture removal, furniture storage, painting, repairs and the like. If we recommend service providers, we do not guarantee their services or performance. If you choose to engage a third party, you do so under a separate and distinct agreement with that third party outside of these terms.  Any work related to the interior of the home regarding contractors, cleaning, painting, repairs, updates, remodelling, etc. must be completed prior to the styling installation date. If we arrive on the styling installation start date, and work is not completed, we reserve the right to reschedule styling to a date that is acceptable to our schedule.

6.    If we purchase goods or accessories on your behalf, we do so as your agent. Any rights you have for faulty goods or defective goods are the responsibility of the retailer or the manufacturer.

7.    From time to time it could be more convenient for you to have your real estate agent, should you have one, discuss and agree to any styling matters that may come to hand. In that case, you agree that any decisions made by your real estate agent regarding these matters are binding on you, and that you shall be liable for any costs of these decisions.

8.    While we take the time and care to ensure that your property or possessions are not damaged by us, we hold Liability Insurance for the event that accidental damage occurs when your property is in our care. We reserve the right however to reject liability to the extent allowed by law.

9.    Similarly, we expect you to take the time and care to ensure that our furniture and accessories do not get damaged whilst in your care, and that you ensure the safety of us or our representatives whilst on your property.

10.  Linen and towels are provided for styling purposes only and must not to be used by the vendor. If such items are found to have been used during the agreement, the vendor will be charged the cost of dry cleaning and a $100 handling fee.

11.  When we have finished styling your property, we will provide you with an inventory of our own furniture and accessories (display stock) we have used. All items installed must be returned to us either at the completion of the styling packages initial specified period or once the property has sold at auction or once contracts have been exchanged, whichever occurs first, and you agree to give us access to the property to collect our display stock at a date and time convenient to us.

12.  Should it happen that you require our display stock for a longer period than initially anticipated we may, at our discretion, charge you a further hire fee for these. We will of course discuss this with you before we do so. The fee will be on a weekly basis, payable in advance. Should you require the furniture and accessories to be removed before the end of the extension week, there will be no refund of the full weekly hire fee.

13.  You agree to keep the display stock in good order and condition, and you are responsible for any damage to the display stock. There is to be no smoking in the house while our furniture and accessories are in place, nor around our outdoor furniture and accessories. Also, no candles, scents or air fresheners to be used during this period.  If any of the stock is damaged whilst in your possession, you agree to pay us on demand a sum equal to the reasonable market cost of repairing or replacing the damaged items of stock.

14.  Once the display stock has been staged at the premises you must not move the stock from the premises without the prior written consent of Sold On Styling. If the display stock or any part of the stock is removed from the premises without our prior written consent, this will be deemed an unlawful conversion and/or illegal misappropriation of the stock and appropriate legal action may be taken against you.

15.  You understand that before and after photographs will be taken during the styling process and you give permission to us to use these photographs in advertising and marketing materials.

16.  In order to present your property at its best, we will be hanging artwork. Many of these pieces are too heavy to be hung with removable hooks. You agree to us using nails and hooks and understand that these will leave a small hole in the wall, or the nail may be left in the wall.

17.  The Indoor and/or Outdoor Hire Plants will be serviced on a fortnightly basis for the duration of the hire period. You agree to make a key available and to grant access to the Plant Technician to service the plants whenever he requires.  He will contact you or your agent to arrange a suitable time.  The plants must not be watered by anyone else.  If they are watered and subsequently suffer damage or die, you agree to reimburse the replacement cost of the plants. Similarly, if access is not given to the Plant Technician and the plants suffer damage or die due to not being watered, you agree to reimburse the replacement cost of the plants.

18.  You understand that we use our expertise in styling your property and we do so in the manner that we think best suits your property. Should you or your agent wish to make any changes after we have styled your property, we will charge you a minimum of $200 call out fee to make the changes you desire. At that time, we will also discuss any further costs that may be involved in making these changes.

19.  Our quote is our best estimation of the total costs, and sometimes our quote requires some variation due to unforeseen additional necessary work. Should we be required to vary the quote we will discuss this with you.

20.  When we have finished styling your property, we will provide you with an invoice for our services. Sometimes a styling project may take several sessions over a period of time. In that case we will provide you with regular invoices for the work undertaken, so you stay well informed of the costs incurred. If you prefer, we can provide you with invoices for our services at different stages, and we are quite happy to discuss this with you.

21.  Invoices are payable within 7 days of installation. Payment can be made in cash or by direct deposit. Late payments will be charged 2% interest per week until payment is received.

22.  When you have agreed to use our services, we will set some of our time aside exclusively for you. If you later change your mind and wish to cancel our agreement, we expect you to pay 50% of our quote or, at our discretion, we provide you with an invoice for the services we have provided up until then. 

23.  The quote includes a hire fee for furniture and accessories for an initial specified period. This fee will not be prorated if the home sells prior to the end of the initial period.

24.  The success of our services is dependent on your co-operation, and we are not responsible for needs or expectations not met when you fail to co-operate with us. Also, in the event of circumstances beyond our control which prevent us from providing our services as agreed, we cannot be held liable should you suffer any damage as a result of this.