Service agreement

1.       Sold On Styling provides services to prepare your property for sale. This includes styling your property inside and outside. We will provide you with a quote (or have already done so), which outlines what we will do to prepare your property for sale and our estimation of the costs.

2.       If at any time your circumstances have changed and you require different services from us, we can, by mutual consent, alter any of the services to your specifications.

3.       We will keep any information we receive confidential between us. We agree not to remove confidential information from your possession without your consent and we will not disclose any of your confidential information to anyone else.

4.       If you have any pets, this must be disclosed prior to quoting.

5.       If the quote states that the Status is “Unoccupied”, then the whole house MUST REMAIN UNOCCUPIED during the entire time that our display stock is in the property.  This includes pets.  This means that homeowners or others cannot spend time in the home unless for short periods to clean or maintain the home where necessary.  Under no circumstances can anyone remain in the house overnight.  This is up to and including the day that we remove our display stock. If anyone is found to have stayed in the home while our display stock is in the property you will be charged a $500 cleaning fee.

6.       If the quote states that the status is Occupied, but that SOME ROOMS WILL BE UNOCCUPIED, then these rooms must remain vacant and unoccupied during the entire time that our display stock is in the property. This includes pets.  If anyone is found to have used these rooms while our display stock is in the property you will be charged a $500 cleaning fee.

7.       Any work related to the interior of the home regarding contractors, cleaning, painting, repairs, updates, remodeling, etc. must be completed prior to the styling installation date. If we arrive on the styling installation start date, and work is not completed, we reserve the right to reschedule styling to a date that is acceptable to our schedule, and you agree to pay any additional costs for redelivery.  If carpets are being cleaned, this must be done at least 2 days prior to styling to ensure that the carpet is thoroughly dry before we place our furniture.

8.       If the property has not been thoroughly cleaned prior to styling, we reserve the right to reschedule styling to a date that is acceptable to our schedule. 

9.       If we purchase goods or accessories on your behalf, we do so as your agent. Any rights you have for faulty goods or defective goods are the responsibility of the retailer or the manufacturer.

10.   It could be more convenient for you to have your real estate agent, should you have one, discuss and agree to any styling matters that may come to hand. In that case, you agree that any decisions made by your real estate agent regarding these matters are binding on you, and that you shall be liable for any costs of these decisions.

11.   We use a Professional Plant Hire Company. During the hire period, they must be given access where necessary to service the plants.  No one, other than the Plant Hire Company is permitted to water the plants.

12.   We require a lock box to be in place prior to installation and to remain in place for the duration of the hire period for us to have access to the property for installation and pack up, and to allow the Hire Plants to be watered and serviced.  If there is no lock box, then we require our own key/s to hold for the duration of the Hire Period.

13.   All of our installed Furniture and Accessories (Display Stock) must be returned to us either at the completion of the styling packages initial specified period or once the property has sold at auction or once contracts have been exchanged, whichever occurs first, and you agree to give us access to the property to collect our display stock at a date and time convenient to us. The quote includes a hire fee for the Display Stock for an initial specified period. This fee will not be prorated if the home sells prior to the end of the initial period.

14.   It is your responsibility (or your agent) to notify us when the property has been sold.  We will then arrange a time to pack up and pick up our display stock.  Depending on our schedule, it may be up to 14 days before we are able to do this. However, once you notify us of the sale you will not be charged for additional hire should our pickup date fall after the initial 6 week hire period. If you require our stock to be removed as soon as the property is sold, then you will need to arrange this with us at least 14 days prior to the sale.

15.   Should it happen that you require our display stock for a longer period than initially anticipated the property will run into weekly extensions.  The fee for the weekly extension is on the quote and is payable per week, in advance. Should you require the furniture and accessories to be removed before the end of the extension week, there will be no refund of the full weekly hire fee. If you do not wish to pay for an extension, please contact us before the end of the initial hire period.

16.   While we take the time and care to ensure that your property or possessions are not damaged by us, we hold Liability Insurance in case accidental damage occurs when your property is in our care. We reserve the right, however, to reject liability to the extent allowed by law.

17.   Similarly, we expect you to take the time and care to ensure that our furniture and accessories are not damaged whilst in your care, and that you ensure the safety of us or our representatives whilst on your property. You agree to keep the display stock in good order and condition, and you are responsible for any damage to the display stock. There is to be no smoking in the house while our furniture and accessories are in place, nor around our outdoor furniture and accessories. Also, no candles, scents or air fresheners are to be used during this period.  If any of the stock is damaged whilst in your possession, you agree to pay us on demand a sum equal to the reasonable market cost of repairing or replacing the damaged items of stock.

18.   Linen, towels, and soap are provided for styling purposes only and must not to be used by the vendor or their agent. If such items are found to have been used during the agreement, you will be charged the cost of dry cleaning and a $100 handling fee or the replacement cost. 

19.   Once the display stock has been staged at the premises you must not move the stock from the premises without the prior written consent of Sold On Styling. If the display stock or any part of the stock is removed from the premises without our prior written consent, this will be deemed an unlawful conversion and/or illegal misappropriation of the stock and appropriate legal action may be taken against you. Also, you must not move the stock from any room to any other room, nor pack up any of our stock prior to us attending to pack it up.

20.   You understand that before and after photographs will be taken during the styling process and you give us permission to use these photographs in advertising and marketing materials.

21.   To present your property at its best, we will be hanging artwork. Many of these pieces are too heavy to be hung with removable hooks. You agree to us using nails and hooks.  And you understand that we will remove our hooks where possible and there will be a small hole and possibly a small mark where the hook was located or alternatively if we are unable to remove the nail, it will remain in the wall.

22.   You understand that we use our expertise as professional Property Stylists in styling your property and we do so in the manner that we think best suits your property and the target market. We do not style to suit your personal taste. Should you or your agent wish to make any changes after we have styled your property, we will charge you a minimum of $200 call out fee to make the changes you desire. At that time, we will also discuss any further costs that may be involved in making these changes.

23.   When you have agreed to use our services and have paid a deposit, we will set some of our time aside exclusively for you. If you later change your mind and wish to cancel our agreement, we expect you to pay 50% of our quote or, at our discretion, we will provide you with an invoice for the services we have provided up until then. 

24.   When we have finished styling your property, we will provide you with an invoice for our services. Invoices are payable within 7 days of installation. Payment can be made in cash or by direct deposit. Late payments will be charged a 5% late fee. The quote includes a hire fee for the Display Stock for an initial specified period. This fee will not be prorated if the home sells prior to the end of the initial period.

25.   The success of our services is dependent on your co-operation, and we are not responsible for needs or expectations not met when you fail to co-operate with us. Also, in the event of circumstances beyond our control which prevent us from providing our services as agreed, we cannot be held liable should you suffer any damage as a result of this.